About US
At our core, we are an Australian company driven by a deep passion for water and surf. With roots in a coastal town, the water has always been an integral part of our lives. Drawing from our extensive experience in the swim industry, particularly in wholesale, we made the decision to establish our own store and introduce stylish swimwear and goggles to the market. Our mission is to provide customers with fashionable and high-quality products that enhance their water experiences. With a firm commitment to delivering excellence, we invite you to explore our store and dive into a world of stylish swimwear and innovative goggles.
Contact us
P: 1300 865 840
E: concierge@liquidpeople.com.au
policies
Shipping & Handling
We endeavor to process and ship your order to you asap. However, please allow our team up to 48hrs to dispatch your order from our warehouse.
We deliver within Australia and worldwide. Delivery time is 2-14 business days from warehouse by couriers to your location within Australia. Oversea delivery time 2-21 days depending on your location.
Return Policy
We hope you’re thrilled with your order! If you’re not fully satisfied, we accept returns for store credit only and do not offer exchanges. To order a different size, please return your items promptly. If your return meets our requirements, we will issue store credit, which can be used for a different size or any other product in our store.
Our 30-day return policy starts from the day your package is delivered.
Returns shipped after this period will be rejected and sent back to the original dispatch location. For returns, the customer must cover the return shipping costs and provide an active tracking number.
All returns must be in their original packaging, in resalable condition, with all tags attached.
Returns should be shipped via Australia Post. Please note that original shipping costs are non-refundable.
Any new orders placed using store credit will incur a freight charge.
If your return doesn't meet our requirements, it may be sent back to you at an additional cost.
To initiate a return, please email concierge@liquidpeople.com.au with the following information:
Name.
Email Address.
Reason for return.
Order Number.
Date of Purchase.
Promotional Codes
Customers can apply only one promotional code per transaction at checkout, and it cannot be used in conjunction with free freight charges.
Layby Terms, agreements and contract
Lay-Buy Financial Solutions Pty Ltd trading as www.lay-buys.com has identified core principles we believe are integral and imperative for all Lay-Buy agreement deals transacted through our PUT IT ON LAY-BUY checkout payment option to be fair and reasonable per the Fair Trading Act 1999.
The following principles below therefore make up the Terms & Conditions for any Lay-Buy or Layby contract and related transactions entered into. This applies to all and any lay-by contract template utilized by both the vendor or consumer:
- Record of Payment
A record of payments transaction history will always be available for both the merchant and buyer, recording all amounts paid to-date and the date and value of all future pending payments as per your agreed lay-by policy. - Storage and Identification of Lay-Buy Products
Product’s on Lay-Buy will be set aside and stored separately to other products. Products will be clearly identified as ‘Lay-By contract’ products by a number or some other identification. - Cancellation of Lay-Buy by Buyer
The buyer may cancel their Lay-Buy agreement form at any time prior to delivery of products and on delivery of products if the products are damaged by so advising seller in writing or if seller agrees, orally. - Cancellation of Lay-Buy by Seller
The seller under a Lay-Buy must not cancel it unless –
a) The buyer breaches a term of the Lay-Buy; or
b) The seller stops trading; or
c) The products are no longer available - Cancellation on breach by Buyer
If a buyer has breached a term of a Lay-Buy and seller intends to cancel the Lay-Buy, before doing so seller must –
a) Give the buyer notice of seller’s intention to cancel the Lay-Buy; and
b) Allow the buyer at least 14 days within which to rectify the breach; and
c) The notice to be given has to be:I) in writing, sent to the buyer’s last known address, or, if the buyer so agrees, orally; and
II) must specify the breach of the Lay-Buy for which the Lay-Buy is being cancelled; and
III) must state the time within which the buyer must rectify the breach;
IV) must state the matters listed per below:* the purchase price of the products;
* all cancellation charges payable under the agreement; and
* the total amount paid under the Lay-Buy;
* any amount owing to either the buyer or seller under the terms of the Lay-Buy on the cancellation of the Lay-Buy.The Lay-Buy is cancelled at the end of the period specified in the notice unless the buyer rectifies the breach before then or Seller agrees not to cancel it. - Cancellation where business closes
If Seller under a Lay-Buy agreement proposes to stop trading before the agreement is completed, Seller must give notice of the proposal to the buyer and must either –
(a) allow the buyer 7 days within which to complete the agreement; and
(b) cancel the Lay-Buy - Cancellation where products not available
If the products are no longer available, Seller must cancel the Lay-Buy and refund all monies to the buyer. - Effect of Cancellation
Subject to the above, when a Lay-Buy is cancelled by buyer, Seller must refund all money paid within 14 days less a 10% down-payment. - Cancellation Charge
Seller shall charge the buyer a AUD $25 cancellation fee under the terms of all Lay-Buy deals. - Banking Charges back Fees
The seller shall be entitled to pass-on to the buyer all charge back fees received by any given bank for any given customer charge back from any given Lay-Buy deal. - Service Fee
Seller shall not charge the customer any interest charges, membership fee or service fee on any Lay-Buy sales transaction. Lay-Buy Financial Solutions Pty Ltd trading as https://www.lay-buys.com charges a once-off admin fee, with the amount displayed to customers at checkout. The buyer will pay this amount to Lay-Buys at checkout at time of paying the down payment. This fee is an admin fee and is therefore not refundable. - Lay-Buy Reporting
Seller shall have reporting in place for all Lay-Buy deals covering Down Payment made, Lay-Buy period, Frequency of payments required, Payment amount required per installment; and a full record of all payments made to-date (amount and date on which made). - Delivery
The seller will only fulfil order and deliver the product/s after receiving the final instalment payment for all Lay-Buy orders. - MISCELLANEOUS
14.1 This Agreement shall be binding upon, inure to the benefit of, and be enforceable by the representatives, successors and assigns of the parties hereto.
14.2 This Agreement may be amended only by a written instrument duly executed by all parties hereto.
14.3 The parties hereby represent and warrant that each of them has full legal right, power and authority to enter into this Agreement and to carry out its obligations hereunder.
14.4 This Agreement may be executed simultaneously in one or more counterparts, each of which shall be deemed an original but all of which together shall constitute one and the same instrument.
14.5 Article headings contained herein are for reference purposes only and shall not in any way affect the meaning or interpretation of this Agreement.